The surgery opens at 8:30 a.m. and closes at 6.00 p.m. Monday to Friday.
Dr Jones and Dr Grieve consult Monday to Friday, mornings from 9.00 –11.00 a.m. and afternoons from 2:30 – 3:20 p.m. and 4:30 – 5:00 p.m.
Evening consultations are available twice a month from 6:00-6:50 p.m., are for routine appointments only, where the patient has difficulty attending during normal opening hours.
Practice nurse appointments are available Monday, Tuesday, Thursday and Friday.
The surgery will be closed for two days at Christmas, two days at New Year, Easter Monday, May Day, August bank holiday and October public holiday. Posters are displayed at the surgery to notify patients of holiday closures.
Requests for appointments at the surgery should be made by calling
01644 420234
or use our online service (see the button below). You will need a registration letter from the Practice to use the online service.
If you wish to consult a particular doctor, please state this at the time you make your appointment.
If you require an urgent consultation, you will normally be offered the first available appointment that day.
Patient Access is a new and convenient way to order repeat medication at Glenkens Medical Practice over the internet.
Ask at reception for details about how to register for this service. You will be given your own unique registration sheet.
Create an account using your registration sheet - this will include the practice ID number, an access ID number and your NHS number.
Choose a password which you will use in future to log into the site. You will then be able to sign in and order repeat medication.
If you're not well enough to attend the surgery and want a home visit, please ring, where possible, before 10.00 a.m.
It is helpful when requesting a home visit if you can give the receptionist some idea of the nature of the illness or problem. This is in order to give the doctor an idea of the degree of urgency of the visit.
Home visits are normally conducted in the late morning, after morning surgery, or in the early afternoon. Patients who are acutely ill will be visited with priority.
We offer a Dispensary Service for our patients. Through our Dispensary we can issue your medication which can be ready for you to collect after your consultation. You can also collect your repeat medication from the Surgery. Patients who use this service do not have to make a further trip, after their consultation, to a pharmacy located in Castle Douglas or elsewhere.
We aim to offer a high standard of dispensing services and all our dispensers are fully qualified. The service is supervised by our Doctors and we ensure that only the highest quality medicines are dispensed.
However, as we are not a pharmacy we are unable to offer the services shown below:
- Chronic Medication Service
- Minor Ailments Service
- Prescription delivery
- Blister packs/daily dosage packaging
Over the counter (OTC) medical supplies are not available and any medicines issued must be prescribed by a doctor and may be subject a private prescription fees.
Well Woman and Family Planning
The Practice offers advice on female contraception and family planning, including post-coital contraception. All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64. A set of leaflets are available to enable women to make an informed choice to attend their screening appointment.
Ante-natal Care
The Practice provides shared ante-natal and post-natal care with the hospital consultants at the Cresswell Wing of Dumfries & Galloway Royal Infirmary. The ante-natal clinic is held weekly at the surgery and is conducted by the Practice midwife.
All travel advice is now provided outwith the Practice. Please see "Additional Information" for our full guidance.
Your doctor is able to carry out a variety of minor surgical procedures under local anaesthetic. Initial consultation takes place during normal surgery hours.
Private Medical Examinations
Pre-employment, Life Insurance and other private medical examinations are conducted by appointment outside normal consulting hours.
Child Health Surveillance and Immunisations
These can be arranged by calling the Health Visitor on
01644 420234.
Telephone Consultations
If you wish to speak to a doctor when you call, please indicate this to the receptionist. If the doctor is not immediately available, you may be asked to phone back later at an agreed time, or leave your phone number and the doctor will return your call.
Comments, Suggestions or Complaints
We welcome any comments or observations that you may have about the quality of care we offer. Please see above for full details of our procedure.