The surgery opens at 8:30 a.m. and closes at 6.00 p.m. Monday to Friday.
All requests for an appointment are triaged*
(*a preliminary assessment of patients in order to determine the urgency of their need for treatment and the nature of treatment required) by a GP initially. These will be converted to face-to-face consultations if clinically indicated. You can pre-book a telephone appointment with your usual GP or telephone on the day for a same day telephone appointment.
There are a small number of face to face appointments available outwith the usual surgery hours for routine matters. These are offered at the discretion of your usual GP and via the standard telephone triage process.
Practice nurse appointments are available Monday, Tuesday, Thursday and Friday.
To schedule an appointment, kindly contact the surgery at 01644 420234. Our dedicated patient services team will request a brief description of your concern and guide you to the most suitable clinician for your needs.
Telephone GP appointments are available and these can be converted to face-to-face consultations if clinically indicated. You can pre-book a telephone appointment with your usual GP or telephone on the day for a same day telephone appointment.
If you require an urgent consultation, you will normally be offered the first available appointment that day.
In the event of a life threatening emergency, such as chest pain or symptoms of a stroke, please call 999 immediately.
The surgery will be closed for two days at Christmas, two days at New Year, Easter Monday, May Day, August bank holiday and October public holiday. Posters are displayed at the surgery to notify patients of holiday closures.
We offer a Dispensary Service for our patients. Through our Dispensary we can issue your medication which can be ready for you to collect after your consultation.
You can also collect your repeat medication from the Surgery. Patients who use this service do not have to make a further trip, after their consultation, to a pharmacy located in Castle Douglas or elsewhere.
We aim to offer a high standard of dispensing services and all our dispensers are fully qualified. The service is supervised by our Doctors and we ensure that only the highest quality medicines are dispensed.
However, as we are not a pharmacy we are unable to offer the services shown below:
- Medicines Care and Review service
- Minor Ailments Service
- Prescription delivery
- Blister packs/daily dosage packaging
Over the counter (OTC) medical supplies are not available and any medicines issued must be prescribed by a doctor and may be subject a private prescription fees.
Patient Access is a more convenient way to order repeat medication from Glenkens Medical Practice over the internet and is the Practice preferred option.
Ask at reception for details about how to register for this service. You will be given your own unique registration sheet.
Create an account using your registration sheet - this will include the practice ID number, an access ID number and your NHS number.
Choose a password which you will use in future to log into the site. You will then be able to sign in and order repeat medication.
Further information can be found at:
https://support.patientaccess.com/faqs
Well Woman and Family Planning
The Practice offers advice on female contraception and family planning, including post-coital contraception. All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64. A set of leaflets are available to enable women to make an informed choice to attend their screening appointment.
Ante-natal Care
The Practice provides shared ante-natal and post-natal care with the hospital consultants at Dumfries & Galloway Royal Infirmary.
All travel advice is now provided outwith the Practice. Please see "Additional Information" for our full guidance.
Your doctor can provide steroid or “cortisone” injections for the treatment of certain conditions such as tennis elbow, golfer’s elbow, plantar fasciitis, trigger finger, frozen shoulder, etc.
Injection with steroid is often NOT
required and most of these conditions will improve with rest, anti-inflammatory, time and sometimes physiotherapy.
Please make an appointment to discuss the management of your condition. An appointment for a joint injection may be arranged after discussion with the GP.
Private Medical Examinations
Pre-employment, Life Insurance and other private medical examinations are conducted by appointment outside normal consulting hours.
Child Health Surveillance and Immunisations
These can be arranged by calling the Health Visitor on
01644 420234.
Comments, Suggestions or Complaints
We welcome any comments or observations that you may have about the quality of care we offer. Please see above for full details of our procedure.
Fit notes, formally known as 'Statement of Fitness for Work' and previously referred to as 'sick notes,' are documents issued by doctors to patients after evaluating their ability to work.
If you're off work sick for 7 days or less, your employer should not ask for medical evidence that you've been ill. You should however inform your employer and complete a self certification form when you return to work.
To count the number of days that you've been sick, you need to count all the days in a row you've been sick, including days you do not usually work, such as weekends and bank holidays.
If you're off work sick for more than 7 days and you need a fit note, contact a doctor or nurse looking after you.
You should go back to work as soon as you feel able to, and this may be before the end date on your fit note. You do not require to see a healthcare professional prior to returning to work. We do not issue notes stating you are fit to work.
If you require a fit note to cover your hospital stay, this should be provided by the medical team who cared for you while you were an inpatient