Out-of-Hours Medical Care
If you require urgent medical advice after the surgery has closed, please call the normal practice number 01644 420234. Your call will automatically be diverted to NHS 24 (111) free number. An experienced NHS 24 nurse will assess your symptoms and, if necessary, arrange for you to see a doctor or nurse. Click or tap on the NHS Scotland logo below to visit the NHS24 website.
Dumfries & Galloway Out-of-Hours should only be used to provide medical management for conditions that require urgent attention (illnesses experienced which require attention before your own GP Practice opens, but are not serious enough for a 999 call or attendance at The Emergency Department). The D&G OOH service should not be used to provide treatment for routine, recurrent or non-urgent medical conditions or to issue repeat prescriptions. The Primary Care Centre can only take referrals from NHS24. Please do not attend without telephoning NHS24 for an appointment.
When you call NHS 24
A call handler will ask you a series of questions and you will be advised what to do next. If your responses indicate that you need help from the Out of Hours Service, your details will be sent electronically to the local Dumfries & Galloway Out of Hours Service (D&G OOH). A team member from D&G OOH (Doctor, Nurse, Paramedic or Pharmacist) may call you back to discuss the problem in detail.
You may be advised in one of the following ways:
- Self-management advice over the phone. This may include advice to visit a community pharmacy.
- Attend the Primary Care Centres based at the Dumfries & Galloway Royal Infirmary via A&E entrance, The Galloway Community Hospital, Stranraer or Newton Stewart Hospital. (Usually a specific time to attend will be agreed).
- A Home visit from one of our OOH Team Members is for housebound patients only.
- Occasionally the OOH Team Member may feel that a problem requires urgent admission to hospital and will arrange for an emergency ambulance to attend.
- If you are given telephone advice and later feel that your condition has worsened, then you should call 111 again. Your condition will be re-assessed.
Other ways to get help
Consider speaking to your community pharmacist first. The pharmacist can provide assistance with many medication related issues, for example, if you have lost or run out of your repeat medication. The pharmacist can also provide advice and, if appropriate, treatment for many minor ailments, which may be free of charge. Common minor ailments include: Allergies, pain, constipation, diarrhoea, earache, skin conditions, eye infections, indigestion, thrush, sore throats and coughs, urinary tract infection.
NHS Inform is Scotland’s leading digital health and care information service, providing a source of reliable, quality assured information across a growing range of channels including online, telephone, webchat and social media.
A new self-help guide, fully aligned with NHS 24’s 111 out of hours service, enables people to manage their own symptoms across a range of conditions.