Appointments and Out-of-Hours Number: 01644 420234
Out-of-Hours Medical Care
Call:
NHS24 on 111
Your Rights
Your rights and responsibilities
What you can expect from us - we aim:
- To provide a high quality service at all times, intended to meet the health needs of you and your family and to treat you with courtesy and respect
- To offer quickly the most appropriate care given by suitably qualified people who will explain your condition and treatment in an understandable way
- To provide a non-urgent appointment with a suitable clinician within 10 working days
- To provide, for emergency conditions, a consultation with a suitable clinician on the same day
- To provide repeat prescriptions, within two working days
- To provide home visits for those too ill to attend surgery
- To treat all information and details in the strictest confidence and to give you access to your health records subject to any limitations of the law
- To provide a high quality service at all times, intended to meet the health needs of you and our family, and to treat you with courtesy and respect
- To offer quickly the most appropriate care given by suitably qualified people who will explain your condition and treatment in an understandable way
- To provide a non-urgent appointment with a suitable clinician within 10 working days
- To provide for emergency conditions, a consultation with a suitable clinician on the same day
- To provide repeat prescriptions, within two working days
- To provide home visits for those too ill to attend surgery
- To treat all information and details in the strictest confidence, and to give you access to your health records subject to any limitations of the law.
What we expect from you:
- To attend appointments on time, or to give adequate notice if you have to cancel, as non-attendance is very wasteful
- To request a home visit only when too ill to attend surgery and not for social convenience. If possible, requests should be made by 10:00 a.m. to allow us to plan the day’s work
- To request an “Out-of-Hours” consultation or visit “A&E” only when truly necessary
- To treat staff with the courtesy you would expect to receive
- To try to attend Health Promotion Clinics when invited
- To request repeat prescriptions well in advance
- To try to maintain a healthy lifestyle.
Finally, please note:
A General Practitioner (GP) has a right to remove patients from his/her list and may do so if:
- A patient moves outside the Practice Catchment Area - see map
- The GP considers that there has been an irreversible breakdown in relationships with the patient
- There is violent or abusive behaviour to a GP, member of staff, or other persons present on the Practice premises.
